About Us

Travel on Q is an independent travel agency offering unbiased and intelligent travel advice.

We are now affiliated with itravel, a wholly owned Australian company with over 130 dedicated and passionate travel agents; which has been sending travellers around the globe for 22 years.

itravel is committed to providing an exceptional customer experience and sources the most competitive prices through its substantial buying power.

itravel is IATA (International Air Transport Association) accredited; a member of AFTA (the Australian Federation of Travel Agents) and ATAS accredited ensuring that all its agents are appropriately qualified to offer professional advice and quality service.


Established in 1991, Travel on Q specialises in travel solutions for corporate and individual clients. Our consultants have an extensive travel industry background and a strong client following, including people from all walks of life. We employ over 50 years of industry experience to service and support the comprehensive needs of our clients.


Carole Grassby – Director

Carole has a Bachelor of Education (Sydney University) and worked initially as a teacher of disabled children. After studying in Italy and travelling extensively in Europe, she pursued a travel career in London, obtaining travel accreditations with British Airways.

After returning to Australia she gained further qualifications whilst working as an international consultant for Sundowners, giving her the opportunity to travel to exotic locations such as China, Mongolia, Africa and India, both as a Tour Escort and participant. There followed several years in both corporate and retail agencies. During this time Carole also worked part time in the evenings as a teacher at Ryde and Dover Heights TAFE teaching the Travel Certificate Course.

Seeing the need for a boutique agency offering high quality travel advice and personal service, Carole established Travel on Q in 1991 and has brought together a loyal, experienced and highly trained team to achieve this goal.

Carole has continued to travel whenever possible and has a preference for active holidays cycling and walking, though a bit of luxury and fine cuisine at the end of the day is always appreciated when available! Most recent assignments have been Kerala in India, Sri Lanka and Laos. In 2014 she completed the Maria Island Walk and checked out the Cook Islands.  A highlight of 2016 was taking a special interest group on the Golden Eagle luxury train across Russia and conducting a private tour of Moscow and St Petersburg.  There were further travels to Antarctica in November 2016 and a cruise from Bergen to Iceland aboard Ponant and a self drive in Iceland in 2017 which have greatly increased her knowledge of this region of the world complementing a trip to the Arctic Circle in Finland in the winter of 2015. Most recently Portugal has been added to the list of countries visited. More recent adventures include sailing the North West Passage with aurora Expeditions, leading a private Clans and Castles Tour to Scotland, cycling in Provence and taking another private group to the Galapagos and Ecuador.

In 2018 Carole joined the mobile agency group itravel and works independently from her home based office.