SERVICE FEES & BOOKING CONDITIONS
WHY CHARGE SERVICE FEES?
As is the reality in every other service based industry, it has become imperative for Travel Agents to charge for their expertise and time. In the past agents relied on commissions with minimal extra charge to the travelling public. However in this constantly evolving market, the situation has changed dramatically over the last decade. Many airlines pay minimal or no commission for agents to promote and sell their products and instead recommend that agents charge a service fee. Some services that agents perform do not attract any commissions at all eg: visa processing, Frequent Flyer Redemption bookings, internet airfare bookings, travel consulting and comprehensive itinerary preparation.
Airlines now apply penalties to make any changes after tickets have been issued. However in reality it is the agent who has to make the changes and reissue tickets and this can be very time consuming and require considerable expertise. The agent must also collect and pass on any change fees charged by airlines.
Travel Wholesalers usually charge amendment fees after the original travel itinerary has been confirmed. Agents need to pass on these fees and to charge a service fee in order to cover costs.
For all these reasons, Travel on Q reserves the right to charge service fees.
SCHEDULE OF FEES
This is a general guide and is subject to change depending on changes introduced regularly by suppliers and also the time and circumstances of the amendment or cancellation.
CONSULTATIONS AND ITINERARY PREPARATION
|First Consultation (in office)||$75 (First hour or part thereof)|
|Further Consultation & written itinerary preparation||$125|
NB: Consultation and preparation fees are deducted from the final account for bookings over $5000
BOOKINGS – AIRFARES, HOTELS, CARS etc
All domestic fares within Australia and the USA, and most European fares and fares to South West Pacific countries are non commissionable. All fares booked via the internet rather than via an agent’s dedicated reservation system (GDS) are non commissionable.
|International GDS airfare booking fee||$75 per person|
|Domestic reservation fee||$45 per person|
|Internet airfare booking fee||$50 per reservation|
|Internet hotel booking fee||$35|
|Visa processing fees||$75 per consulate ($10 extra for non Sydney Consulates)|
FREQUENT FLYER BOOKINGS
|Domestic Frequent Flyers||$55 per booking + taxes|
|International Frequent Flyers||$100 per booking + taxes|
|International File Fee||$150 + wholesaler’s deposit|
|Domestic File Fee||$75 + wholesaler’s deposit|
NB: The file fee is taken at the time of booking and is deducted from the final balance or retained in the event of cancellation.
|Domestic ticket reissue||$55 + airline fees|
|International ticket reissue||$75 + airline fees|
|Hotel & car hire changes||$15 per amendment + applicable fees|
|Name changes||$75 + airline fees|
It is the responsibility of the client to provide Travel on Q with a scan of a current passport or a written confirmation of their name as per their passport.
NB: Postage and courier fees may also be applicable if new tickets and documents are required
|Travel Packages||$150 + wholesalers fees as per booking conditions|
|Domestic and International tickets||Charges as per each airline’s fare rule|
NB: ALL BOOKING FEES ARE NON REFUNDABLE IN THE EVENT OF CANCELLATION
International Tickets: Travel on Q is entitled to retain the commission earned on tickets that have been issued.
Travel insurance generally covers this amount. It is recommended that Travel insurance be taken out at the time of deposit and prior to final payment.
CREDIT CARD FEES
If you choose to pay by credit card we retain the right to pass on to you the fee payable by us to the credit card company. The credit card fee depends on whether the product is an airfare or a tour, which credit card is being used and if any fees are absorbed by the supplier. The fees range from 1.5 – 3.5 % in addition to the cost of the product. Travel on Q will advise clients of fee and allow clients to decide whether to use a credit card or not.
QUOTATIONS ARE SUBJECT TO CHANGE
Prices quoted for airfares and tours are always subject to change up until the time of final payment. The payment of a deposit does not guarantee the price of the service. Many products prices are subject to change due to fluctuation in the Australian dollar against other foreign currencies. Airline fares can be increased or withdrawn without notice. Wholesalers can increase the price of a tour at short notice. Travel on Q will when possible advise of any impending increases
TERMS & CONDITIONS (T&Cs)
Attached are our Terms and conditions: